We try to ship between 8-10 days from the receipt of an order. However, we have been overwhelmed with orders this spring and summer, and are also experiencing some delays in fabrication and raw material shipments due to the Covid-19 pandemic.
We are now anticipating that shipments will be 30-45 days out.
Know that we are doing all we can to get your order filled while keeping our staff and supply chain safe.
When your order comes in, the folks at our warehouse pull all of the pieces included in your order, box them for shipping, and then our shipping broker builds a route to your address and selects the best carrier for the delivery.
When your order leaves our warehouse, you will receive an email from us, which will include, among other things, a tracking number.
Once we process your order, you will receive a telephone call from the carrier, which will be contacting you directly to set up a convenient date and time for the actual delivery.
Cauldrons ship on a pallet, and are delivered via a freight service. This means that a full-sized truck (typically a semi) will need to be able to get to your driveway. The truck will have a lift gate if necessary, and so once they arrive, they will simply lower the pallet down, and anywhere you might reasonably ask the driver to roll a pallet jack will be just fine.
If you know that a semi can’t get to your address, the phone call will allow you to make arrangements directly with the driver or the dispatcher to meet the truck at a convenient location (e.g. at the end of the paved road) and they will lower the unit with the lift gate directly into your pickup truck, trailer, or any other mode of convenience that may be necessary to get the Cauldron to it’s new home.
The legs are not on the pallet, but come in a separate carton.
Please be sure you get both pieces before the driver leaves.
We generally stay on this delivery schedule. However, sometimes demand outstrips our ability to keep up. If it’s been more that a week since your order was placed and you still haven’t received an email confirmation from us, please contact our customer service.
A real person will either answer the phone or call you back within 24 hours.