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FAQ

WHAT TO EXPECT NEXT

You’ve seen those words before. Here’s what they mean at Cowboy Cauldron Company: 
We try to ship between 8 and 10 days from the receipt of an order. When your order comes in, the folks at our warehouse pull all of the pieces included in your order, box them for shipping, and then our shipping broker builds a route to your address and selects the best carrier for the delivery. When your order leaves our warehouse, you will receive an email from us, which will include, among other things, a tracking number. 
Once we process your order, you will receive a telephone call from the carrier, which will be contacting you directly to set up a convenient date and time for the actual delivery. Cauldrons ship on a pallet, and are delivered via a freight service. This means that a full-sized truck (typically a semi) will need to be able to get to your driveway. The truck will have a lift gate if necessary, and so once they arrive, they will simply lower the pallet down, and anywhere you might reasonably ask the driver to roll a pallet jack will be just fine. 
If you know that a semi can’t get to your address, the phone call will allow you to make arrangements directly with the driver or the dispatcher to meet the truck at a convenient location (e.g. at the end of the paved road) and they will lower the unit with the lift gate directly into your pickup truck, trailer, or any other mode of convenience that may be necessary to get the Cauldron to it’s new home. 

The legs are not on the pallet, but come in a separate carton. Please be sure you get both pieces before the driver leaves. 
We generally stay on this delivery schedule. However, sometimes demand outstrips our ability to keep up. If it’s been more that a week since your order was placed and you still haven’t received an email confirmation from us, please contact our customer service. A real person will either answer the phone or call you back within 24 hours. 

SHIPPING INFORMATION

As you already know, Cauldrons are big. Even the Urban Cowboy. They don’t fit into a mailbox, and they don’t meet the limits of the UPS truck, either. So they ship via something called “LTL (Less-Than-Truckload) Scheduled Freight Delivery.” This is just a fancy term that means we will have our shipping broker find the best service from our warehouse to your delivery address, and will book a truck with the right equipment to get it to you. Freight trucks are big - typically a semi, and not a box truck, so we ship via scheduled service whereby the carrier calls you to confirm a delivery date and time, and also to allow you to discuss with them if there are any issues getting you your address. As you might guess, Cauldrons get delivered to lots of out-of-the-way places, and in some instances you may need to make special arrangements to meet the delivery truck, etc. We do everything we can to make the delivery as easy as possible. 

PUTTING A CAULDRON TOGETHER

The first time you put a Cauldron together it may take you a while because you have to get it out of the box, and we package our stuff really well. It takes no tools to put one together or take one apart, and with two people involved, once you have it all unwrapped you should have it ready to go in a couple of minutes, tops.  Seriously, they are so easy to assemble that if you and a friend can’t put one together the third time in under 90 seconds or so, you probably shouldn’t own one. It would be an indication of much larger problems.

RETURN POLICY

If, within 60 days, you decide you want to return it, simply ship it back to us and we will refund your money. No questions asked.

OWNER'S MANUAL

CLEANING YOUR CAULDRON

We aren’t sure why this question gets asked so frequently. The good news is that you don’t need to clean a Cauldron very often, because they like a layer of ash in the bottom. The better news is that it couldn’t be easier to do. Just step on one edge of the basin and sweep out the ash — Presto! Another task completed. Get yourself a beer – you deserve it.

HOLES IN THE BOTTOM

None. No holes. No holes at all. And for very good reasons, too. Believe us, we’ve thought this through. First, you don’t want sparks falling out the bottom. This would be NFG. Second, you also don’t want ash water dripping out on your patio. Most importantly, when you want to put the fire underneath the basin and break the state crawdad boil record, the basin must hold water. We sell covers to keep rain and snow out. Please buy one with your initial purchase. If you don’t, you’ll wish you had, and we will have to charge you extra for shipping to send you one separately.

AIR FLOW

Cowboy Cauldrons are designed to burn wood perfectly, just the way they are. The reasons get very technical, and we’ll skip the physics lesson. Just know that the fire goes right in the bottom of the basin, and heat is concentrated in such a way that combustion is very complete. We provide a charcoal grate for times when you might want to use it charcoal cooking, but for fires or cooking with fire, just load, light, and laugh.

WARRANTY

A Cowboy Cauldron is meant to last. They are also meant to be loved. If you order a Cauldron from us and don’t like it, you can return it to us within 60 days for a full refund, no questions asked. Yes, it is a gamble that you might have to bear return shipping charges, but so far we have sold thousands of Cauldrons, and only had one come back. It’s a pretty safe bet .

All Cauldrons are unconditionally warranted for one year from the date of purchase.

Replacement parts are seldom requested, but are of course available. Most replacements come from parts being lost or destroyed (e.g running over a grill). If you are using a Cauldron so much that you actually wear something out (and it won’t be the basin, we can assure you) know that we are here to take care of you. Typically we will ship you a new part at our cost, plus shipping.

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